Www.artijoux.gr is the online store of exhibition and distribution of products through the Internet of the regular company "K. BAROUTA - D. TZELI OE», Located at 12 Asklipiou, 42100, Trikala, Greece.
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of its online store Artijoux.gr, located at www.artijoux.gr.
Make sure that you agree with the following terms and conditions because your further use and browsing of the above website www.artijoux.gr implies your explicit and unconditional consent and consent with them.
The operation of the store is governed by the use of the current Code of Ethics and you can read it from HERE.
- Information provided & Products
H K. BAROUTA - D. TZELI OE is committed to the quality, completeness and validity of the information provided on the website of www.artijoux.gr, both in terms of the exact data displayed and the services provided by its online store, subject to any technical or typographical errors that cannot be predicted or have occurred unintentionally.
It is also reserved as to the time of delivery of the goods in cases of force majeure. The online store www.artijoux.gr can provide no guarantee for the availability of products, but guarantees the timely information of consumers about their non-availability.
The online store www.artijoux.gr provides the content (eg information, names, photos, illustrations, etc.), products and services available through the website "exactly as they are".
THE K. BAROUTA - D. TZELI OE recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security.
All information, which is related to your personal information and your transactions, is secure and confidential.
The security of its online store K. BAROUTA - D. TZELI OE is achieved by the following methods:
- Customer Identification
The passwords used to identify you are twofold: the Password (e-mail ή username) and the Personal Security Code (password), who provide you with absolute security access to your personal data every time you register them.
Allows you to change your Personal Security Code (password) as often as you wish.
The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties.
In case of loss or leakage you must notify us immediately, otherwise the online store of K. BAROUTA - D. TZELI OE is not responsible for the use of the secret code by an unauthorized person.
For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth).
- Ensuring the Privacy of the Transfer of Your Personal Data
The E-shop of K. BAROUTA - D. TZELI OE in cooperation with Piraeus Bank use a security valve, which ensures confidentiality during the transfer of data (their encryption).
Piraeus Bank uses the SSL (Secure Sockets Layer) communication protocol together with 128bit encryption, which ensures the security of internet transactions.
- Controlled Access (firewall)
Access to its systems K. BAROUTA - D. TZELI OE (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and company information.
- Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce.
All information transmitted by the user / member to K. BAROUTA - D. TZELI OE are confidential and the K. BAROUTA - D. TZELI OE has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.
Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
THE K. BAROUTA - D. TZELI OE does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
In any case, its online store K. BAROUTA - D. TZELI OE in no way discloses or discloses your personal data and information that you trust us.
The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.
When you visit its pages www.artijoux.gr and in order to order products, but also to ensure the ability to contact you to inform you about our new products, you may be asked to provide information about you (name, profession, email address, date of birth, etc.) .
Any personal information you provide anywhere on the pages and services of its website www.artijoux.gr, are intended exclusively to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 3741/2006 on the protection of personal data processing, as it applies each time.
- Payment methods
- Credit / Debit Card Payment:
Her online store K. BAROUTA - D. TZELI OE Accepts all Visa, Mastercard, credit / debit cards. Your transactions in our online store are protected by top online security systems (SSL-128 bit).
All your transactions are made in a secure environment through Piraeus Bank.
- Payment via PayPal:
Now at Artijoux you can make your purchases easily, quickly and securely through PayPal.
- Collection from store:
Your order is received from our store.
- Payment upon receipt of the order at your place (cash on delivery):
Pay the transport employee or the employee of our company, with the delivery of your order at your place.
The cash on delivery method is valid for the cities of Greece and regardless of weight.
- By deposit in a bank account:
Prepaid your order in one of the following accounts of the Banks we work with:
IBAN: GR60 0171 2610 0062 6114 8965 803
Beneficiary name: K. BAROUTA - D. TZELI OE
and inform us by phone at 2431 401650.
With the confirmation of the payment, we send you your order.
- Order / Delivery of Products / Shipping Costs
Upon completion of your order, you will see the following message (example): "YOUR ORDER IS COMPLETED. THANK YOU.
Your order number is 71243. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order. "
- Shipping Costs / Free Delivery
The shipping cost is the same for shipping to any part of Greece and is as follows:
- For orders above 70 € the shipping costs are free of charge .
- For orders below 70 € the charge cost is 3.5 € (VAT is included in the above prices).
- Shipping Costs for Cyprus
All orders to Cyprus and abroad have a charge of 15.00 Euros.
Delivery days are from Monday to Saturday and from 9.00 am to 5.00 pm.
In case of demand of the buyer of another time and another day of delivery, a basis for consultation should be made with the call center 2431 401650 of K. BAROUTA - D. TZELI OE.
- Non-completion of order
The company K. BAROUTA - D. TZELI OE would like to apologize for rare cases where he will not be able to complete an order the reasons may be the following:
- The automatic product availability information system should not have updated the existing availability for technical reasons since it is an automated process connected online to the store.
- In case of simultaneous sales in the specific product and in the specific color, size in the store or the online store and the availability, it will not be possible to serve the simultaneous orders.
- In case the customer's details are not confirmed and there is no response to a communication attempt then the order is canceled automatically.
However, in case you happen to be in one of the above rare cases, we ask for your understanding and its specialized staff will try in the best possible way to serve you.
- Order delay
Your order may be delayed for the following reasons:
- In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
- In case it is impossible to communicate with you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your information you have entered is not properly updated.
- Withdrawal / Return - Product Change
You have the right to return the products you bought and request their replacement as the nature of the items in the store is such that sometimes they may not meet your expectations due to their unnatural presence at the time of purchase.
- Return of Non-Defective Products
Our belief is that the online store should be no different from a physical store K. BAROUTA - D. TZELI OE so whether the return is due to a change in size, color or for any reason such as because you were not happy with your product, the return is possible within 14 calendar days from the day of receipt.
If you choose to send by mail, we can not pick up your return.
If the return is not made within 14 calendar days then the K. BAROUTA - D. TZELI OE may not accept any return for replacement or cancellation of the transaction.
In case the reason for return concerns a mistake of the company, Artijoux.gr undertakes to send a new courier to the address you have assigned to us for the receipt of the order at its own expense.
In case the customer wants a refund, the cost of returning the products is charged to the amount of € 3.50.
We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
In any case, the returned products must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all the documents that accompanied the product (eg DAT, Ap. Retail, Bill of Lading, etc.).
- Briefly, the return and replacement of a product is possible under the following conditions:
- Be the first to call 2431 401650 or send an email to firstname.lastname@example.org justifying him due to the return
- The return must be made within 14 calendar days from the day of receipt.
- The product must not have been used. The product must be accompanied by all the necessary documents, proving the transaction as well as the return form completed. (eg DAT, Retail, Loading, etc.). If the product does not meet the above conditions, it will be returned to the sender.
- Otherwise the cost of resending (product replacement) is borne entirely by K. BAROUTA - D. TZELI OE for one time only.
- Return of Defective Products
In cases where with proven guilt K. BAROUTA - D. TZELI OE products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then she takes full responsibility for the replacement, the return cost (in which case she will deposit the corresponding amount of expenses in a bank account that will be indicated to her), as well as the remittance costs.
It is the only case of refund.
The terms of return remain the same as those mentioned above.
- Electronic Dispute Resolution
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union.
If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available HERE.